Problems with Mac Time-Capsule

I bought this while at a Williams-Sonoma store after being shown what it can do. I couldn’t wait to get home and set it up. It is packed well and there is not much to it. The documentation included is a small double folder paper. If give basic instructions and the app is where you get most of the help. It also has to call them if you need additional support.

I have a Time capsule with both 2.4 and 5GHz networks. I got the app on 2 different iPads and went through the setup. It does ask you to write down your network name and password, good idea. You need to change your iPad wireless to the thermo and then enter your network name. Wish it would scan networks and let you pick but that is not an option. You also are asked for the password and encryption type. It then sends this info to the thermo so it can connect to your wifi.

After all this you then connect back to your home network and should be able to wirelessly connect to your new smart thermo and start playing. I have spent more than 3 hours of my life trying to get this to work and quadruple check I typed in everything right. I even called the support number which is just the normal number to check the status of an order. I spoke to a rep you said all he could do is look up online if there were help pages. FAIL. I was told to take it back to the store and have them setup the device.

So I can now take my home wifi unit and cables, my new thermometer and my iPad so a store clerk can read the same simple instructions and fail to connect. They need to fix this or add that this currently iOS only app does not work with apple routers.

MattBeck79 about Williams-Sonoma smart thermometer